At HF Holidays we are always keen to know more about our guests and how they have
enjoyed their holiday with us. In this way we can strive to achieve continual improvement
and develop the sort of holidays you want.
Please take 10 minutes to complete this survey and we can assure you that your views
and experience will be used by us.
Everyone who provides feedback using our new online system will receive a summary of
the results by email at the end of the year.
Your holiday
Holiday Location
Number of nights
Date of your holiday
Number in party
Holiday Title
Page 1/12
Your experience of HF Holidays
How was your holiday booked?
Friend
Mail
Phone
Website
Agent
How would you rate HF Holidays?
Brochure
Very good
Good
Acceptable
Poor
HF Holidays website (if used)
Booking service/efficiency
Helpfulness of information provided
Helpfulness of staff
Answering your queries
Ease of booking
Any comments
Page 2/12
Travel
If you have used HF Holidays travel arrangements, how would you rate them?
Maps & directions
Taxis
Transfer Coach
Page 3/12
Accommodation
How would you rate the accommodation provided by HF Holidays?
Location of country house
Standard of country house
Standard of bedroom
Standard of bathroom
Standard of bar
Public rooms
Cleanliness of country house
Quality of meals
Breakfast
Lunch
Dinner
Page 4/12
Variety of meals
Staff
Helpfulness of management
Very Good
Attentiveness of management
Attentiveness of staff
Page 5/12
Your holiday itinerary
Pre-holiday paperwork
Accuracy of itinerary
Overall itinerary content
Did you enjoy the programme?
Yes
No
Did this meet your expectations?
Partially
Page 6/12
Sociability of your holiday
Overall sociability
Variety of evening entertainment
How many organised evening activities did you take part in?
Hosting / presentation of evening entertainment
Which social activities did you most enjoy? (if applicable)
Dancing
Pub/bar
Cards
Quiz
Talks
Free time
Games
Film
Other
Type of evening entertainment
Are there any activities not offered you would like to see?
Page 7/12
Leaders / activity organisers
Leaders name
Programme knowledge
Communication skills
Friendliness and helpfulness
Page 8/12
Your interests
How many previous HF Holidays breaks have you been on?
First
2-4
5-9
10-19
20+
Which of the following have you experienced with HF Holidays?
Walking Worldwide
Cycling
Walking UK
Winter Activities
Walking Europe
Country House Escapes
Guided City Breaks
Leisure Activity Abroad
Guided Trails